“The seven C’s of communication” is a list of principles that many people are taught to use to improve business communications. Their purpose is to help ensure that the person with whom you’re communicating hears what you’re trying to say.
The seven C’s are: clear, correct, complete, concrete, concise, considered, and courteous.
All of these are applicable to the terms in our classification.
- Clear – Are the terms easily understood and translatable?
- Correct – Are the terms based on evidence?
- Complete – Do the terms leave things open to interpretation?
- Concrete – Is the level of granularity the most helpful for nurses at the bedside?
- Concise – Are we including education within our terms, or using ten words when we could use two?
- Considered – Have we addressed the evidence in the literature and confirmed it with experts in the concept area?
- Courteous – Are we ensuring that all people are included in our terms and that any negative or condescending attitudes are removed?
Words are important. To be effective, they need to be quickly and easily understood. This is a constant goal with our terms. Help us do better! Submit recommendations to clarify terms to diagnosis@nanda.org.
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